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Terms & Conditons

T&C’s updated January 2024.

 

PLEASE READ THESE TERMS AND CONDITIONS OF BOOKING CAREFULLY.

 

Please also read our Privacy Policy, Privacy Notice and Cookie Policy, as these form part of our Terms and Conditions. 

 

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Cancellation Policy – Physiotherapy Appointments:

 

Wyatt Physiotherapy respectfully asks for a minimum of 24 hours’ notice to cancel/reschedule appointments. 

Failure to attend or providing less than 24 hours’ notice to cancel/reschedule an appointment, will incur a full treatment fee charge.

Late Attendance:

Please arrive on time for your appointment. We are unable to make up time, therefore late arrival will result in a shortened session. 

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Cancellation Policy - Packages:

 

All Packages have a fixed minimum term of 12 weeks. Please ensure that you have availability to book all of your sessions within this time frame.

You can cancel any time after your initial term has expired or opt for early termination within 14 days of signing up. For full details on early termination please refer to the early termination section below.

After 14 days from sign up, you can cancel any time after the last payment has been received for the minimum term.

To request a cancellation, please provide a minimum of a weeks’ notice prior to the start of your next billing period. Failure to provide a week’s notice may result in delayed cancellation and renewal for a further billing period.

Cancellation can be done through your “My Subscription” page, or by direct message to Wyatt Physiotherapy. 

 

Booking Process:

 

Session bookings can be made at the start of each payment cycle (every 4 weeks) via our online platform.

Unused sessions are non-refundable.

Any sessions that are not taken within the billing period will not be carried over unless with prior agreement by Wyatt Physiotherapy. 

 

Should Wyatt Physiotherapy cancel one of your sessions for any reason, it will be rescheduled at your convenience. 

Sessions are allocated on a first come first served basis. Block booking your sessions is recommended.

Should you need to amend a pre-booked session, this can be done via your online portal. See the cancellation policy for more details.

Renewal

Unless cancelled, after the minimum term you will automatically move onto a 4-weekly rolling contract.

 

Early Contract Termination

You can opt for early termination if your circumstances change or for any reason you decide this service is not for you.

To get an early termination of your contract, please provide notice within 14 days of signing up. In this instance you will only be liable for the first payment of your billing cycle.

You will still be able to book and use your sessions up until the end of the first billing cycle following early termination.

Refunds will not be offered for the first payment, due to the prior work of planning and setting up your programme.

If you provide notice to cancel after 14 days from sign up, you will be liable for full payment within your initial term.

 

Individual Sessions

Wyatt Physiotherapy respectfully asks for a minimum of 24hrs notice to cancel/reschedule individual sessions. 

Failure to attend or providing less than 24hr hours’ notice to cancel/reschedule your session will incur a loss of that session.

Please arrive on time for your appointment. Late arrival will impact the effectiveness of your programme due to reduced session length.

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Payments

 

  • Physiotherapy appointment payments can be made either:

    • Via card payment directly after the appointment, or;

    • Via invoice prior to or directly after appointments.

  • Packages are paid for in advance via the online portal.

  • Home visit appointments are paid for via invoice prior to, or directly after appointments.

  • We accept all Major Debit/Credit Cards for payment, as well as contactless cards and devices.

 

Special Offers

 

  • Wyatt Physiotherapy reserves the right to cancel any Promotions/Special Offers at any time.

  • Promotions/Special Offers have no monetary value.

  • Promotions/Special Offers cannot be used in conjunction with any other Promotions/Special Offers.

 

Contact Us

 

To contact us, please email info@wyattphysiotherapy.com

 

Thank you for your booking- we look forward to seeing you.

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